Stifel Theatre Rules

Stifel Theatre is a premier entertainment venue hosting a wide array of concerts, shows, and events. To ensure a safe, enjoyable, and inclusive experience for all patrons, the theatre enforces a set of comprehensive rules and policies. This in-depth guide covers key areas such as accessibility, animals and service dogs, age requirements, bag policy, entry and security, food, drink and alcohol, payment options, photography and recording, prohibited items, and smoking policy. We’ve also included other venue-specific policies that event-goers should be aware of, based on the latest official guidelines. Understanding these rules helps avoid disruptions and enhances your visit. Always check the official website for event-specific updates, as policies can vary.

Accessibility

Stifel Theatre is committed to providing an inclusive environment for guests with disabilities, adhering to ADA standards. Wheelchair escorts are available from any entrance to your seating location; simply notify staff upon arrival for assistance. The venue features accessible seating options, and guests can request accommodations in advance through the box office or guest services. First Aid Team Members are on-site at every event to address medical needs, with a dedicated First Aid room in the Ticket Lobby on the west side. For directions or emergencies, approach any Guest Experience Team Member. Restrooms are equally distributed for men and women, including family restrooms in the Kiel Club near the Ticket Lobby.

Accessible restrooms are located on Level 1 (Kiel Club) and Level 3 (Loge), though some main restrooms on Levels 1, 4, and Mezzanine require navigating steps – plan accordingly if mobility is a concern. Strollers are permitted, with umbrella-style ones that collapse and fit under seats being ideal; larger strollers must be checked at Guest Services and cannot block walkways, lobbies, or disabled seating areas. The venue isn’t liable for lost, damaged, or stolen strollers. The Guest Services Office in the Ticket Lobby handles all inquiries, including wheelchair check-ins and lost and found.

For hearing-impaired guests, assistive listening devices may be available upon request; contact the venue ahead of time. Elevators provide access to all levels, ensuring seamless navigation. If you require special accommodations like sign language interpreters for certain events, inquire at least two weeks in advance. This focus on accessibility underscores Stifel Theatre’s dedication to equal enjoyment for all patrons, promoting a barrier-free experience.

Animals & Service Dogs

In line with federal guidelines, Stifel Theatre allows only service animals inside the venue. These must be trained to perform tasks for individuals with disabilities and remain under control at all times. Emotional support animals, therapy animals, or pets do not qualify as service animals and are strictly prohibited to maintain a safe environment for all guests. If bringing a service dog, ensure it is leashed or harnessed unless the handler’s disability prevents this. Staff may ask about the animal’s tasks but cannot request documentation or demonstrations. Service animals are permitted in all public areas, including seating, but must not block aisles or occupy seats. Owners are responsible for the animal’s behavior and cleanup; any disruption could lead to removal. Prohibited items explicitly include pets (non-service animals), so leave companions at home. This policy balances accessibility with hygiene and safety, preventing allergens or disturbances during performances. For questions, contact Guest Services prior to your visit.

Age Requirements

Age policies at Stifel Theatre vary by event but generally require tickets for all guests regardless of age. Children under a certain age may need to be accompanied by a parent or guardian, especially for shows with mature content. Some events specify a minimum age, such as 18 or older, which is noted on Ticketmaster during purchase – review this carefully to avoid entry denial. It’s recommended that guests under 18 attend with adult supervision for safety. Alcohol-related rules are stringent: consumption or possession by anyone under 21 is illegal, potentially resulting in ejection without refund. Guests appearing under 35 must present valid U.S. identification (e.g., driver’s license, passport, state-issued ID with photo, military ID, or Mexican Consular Card) to purchase alcohol. Impaired individuals, regardless of age, may be denied entry or service. Family-oriented events might have additional guidelines to protect younger attendees, emphasizing responsible behavior. These measures ensure a secure atmosphere, protecting minors while allowing age-appropriate enjoyment.

Bag Policy

To streamline entry and enhance security, Stifel Theatre strongly discourages bringing bags. Permitted bags are subject to thorough manual inspections by Safety and Security staff, including purses and medical/childcare bags. Prohibited types include backpacks, coolers, hard-sided bags, luggage, or anything exceeding 16” x 16”. Event-specific variations may apply, such as clear bag requirements or complete no-bag policies – check the tour or venue website in advance. This policy minimizes delays at security checkpoints and reduces risks. If you must bring essentials, opt for small, soft-sided options. No storage lockers are available for oversized items, so plan accordingly. Medical exceptions are handled case-by-case; inform staff upon arrival. By adhering to this, guests contribute to faster lines and a safer environment for everyone.

Entry and Security

Entry procedures prioritize safety, requiring all guests to pass through walk-through metal detectors and potential pat-downs or bag searches. Refusal of searches results in denied entry. Doors typically open one hour before showtime, with exact details emailed on the event day. Present physical or mobile tickets (no screenshots or PDFs) for scanning; re-entry, such as for smoking, involves rescanning and full security checks. The venue is cashless, with ATMs on-site for convenience. Parking can be affected by weather, so arrive early. Tickets from secondary markets risk invalidation, with no refunds from the theatre – purchase only from authorized sources like Ticketmaster. Security staff enforce a zero-tolerance for threats, ensuring a secure space. Report suspicious activity immediately.

Food, Drink & Alcohol

Outside food and beverages are prohibited to maintain venue standards. Empty plastic reusable water bottles (up to 2 liters) are allowed after inspection, but must be completely empty; baby bottles with milk or juice are exceptions. Banned items include aluminum, metal, glass bottles, flasks, and thermoses. Concessions offer a variety of options, including alcohol, but purchases are limited to two per transaction with valid ID for those 21+. Impaired guests may be denied service or entry. Drinking fountains are available on all levels. Alcohol must comply with state laws and be discarded before exiting. These rules promote responsible consumption and hygiene.

Payment Options

Stifel Theatre operates as a cashless venue for concessions and retail, accepting debit/credit cards, Google Pay, and Apple Pay. Cash is not accepted inside, though ATMs are available. Parking may require cash, so prepare accordingly. Tickets should be bought from official channels like the box office or Ticketmaster to avoid issues. This system speeds up transactions and reduces contact.

Photography and Recording

Non-professional still photography (no flash) is generally allowed if it doesn’t interfere with others. However, audio/video recording devices are prohibited for all events, with policies varying by show – some ban all photography. Phones are permitted for non-recording use. Violations can lead to ejection without refund.

Prohibited Items

A comprehensive list of banned items includes weapons, drones, lasers, food/beverages, balloons, and more. No storage is provided, and possession may result in ejection or arrest.

Smoking Policy

The venue is smoke-free indoors; designated outdoor areas are available during events. Re-entry requires ticket scanning. Smokeless tobacco must be contained properly.

Other Venue-Specific Policies

Additional rules cover code of conduct, costumes, dress code, lost and found, and more, emphasizing respect and safety. Events proceed in inclement weather, with no refunds for cancellations.